Welcome to Orvin Home Care. These Terms of Service govern your access to and use of our website, products, services, and related features.
Throughout this website, the terms “we,” “us,” “our,” “Orvin Home Care,” and “Orvin” refer to Orvin Home Care and its operating entity, Sree Chemicals LLP.
By accessing our website, browsing our products, creating an account, placing an order, or using any services provided through our website, you agree to be bound by these Terms of Service, along with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies published on our website.
Please read these Terms of Service carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or services.
Section 1 – Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.
You agree to use our website and services only for lawful purposes.
You must not use our products, website, or services:
- For any unlawful or unauthorized purpose.
- To violate any applicable law or regulation.
- To infringe the intellectual property rights of Orvin Home Care or any third party.
- To upload or transmit viruses, malware, or other harmful code.
- To interfere with or disrupt the operation or security of our website.
- To attempt to gain unauthorized access to our systems, accounts, or services.
- To provide false, misleading, or fraudulent information.
Any violation of these Terms may result in suspension or termination of your access to our website or services.
Section 2 – General Conditions
We reserve the right to refuse, cancel, or restrict service or orders at our discretion where permitted by applicable law.
You agree not to reproduce, copy, modify, distribute, sell, resell, or commercially exploit any portion of our website, content, products, branding, or services without our prior written permission.
The headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.
Section 3 – Website Information
We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.
However, we do not guarantee that all information on the website will always be complete, accurate, current, or free from errors.
Product information, descriptions, images, prices, availability, offers, and other website content may be updated or changed from time to time.
We reserve the right to correct errors, update information, or modify website content without prior notice.
You acknowledge that any reliance on information available on the website is at your own discretion.
Section 4 – Products and Product Information
Orvin Home Care offers household cleaning and home-care products through its website.
We make reasonable efforts to display product images, colours, packaging, descriptions, sizes, and other product information accurately.
However, actual product appearance may vary slightly from images displayed on your device due to screen settings, lighting, photography, manufacturing updates, or packaging changes.
Product descriptions, specifications, availability, and pricing may be changed at any time without prior notice.
We reserve the right to:
- Limit the quantity of products purchased by a customer.
- Refuse or cancel an order.
- Discontinue a product.
- Correct product or pricing errors.
- Restrict sales where required by law or operational circumstances.
All products are subject to availability.
Section 5 – Product Usage and Safety
Customers must use Orvin Home Care products strictly according to the instructions, warnings, precautions, and directions provided on the product packaging or website.
Customers are responsible for ensuring that products are used appropriately and safely.
Do not use any product for a purpose other than its intended use.
Where applicable, customers should keep cleaning products away from children, food items, eyes, and areas where they are not intended to be used.
Orvin Home Care shall not be responsible for damage, injury, loss, or other consequences resulting from misuse, improper handling, incorrect application, unauthorized modification, or failure to follow the instructions and precautions provided with the product.
Section 6 – Pricing and Availability
All prices displayed on our website are subject to change without prior notice.
Product availability may change at any time.
We reserve the right to modify, suspend, or discontinue any product, service, offer, or feature of our website without prior notice.
If an incorrect price or product information is displayed due to a technical or human error, we reserve the right to correct the information and, where applicable, cancel or modify affected orders.
If an order is cancelled due to an incorrect price or availability issue, any payment already received for the affected order will be refunded according to the applicable refund process.
Section 7 – Orders and Account Information
When placing an order through our website, you agree to provide accurate, complete, and current information.
This may include:
- Full name
- Delivery address
- Email address
- Phone number
- Billing information
- Shipping information
- Other information required to process your order
You are responsible for ensuring that the information provided by you is correct.
We are not responsible for delays, failed deliveries, or other issues caused by incorrect, incomplete, or outdated information provided by the customer.
We reserve the right to refuse or cancel an order where we reasonably believe that the order:
- Contains incorrect or fraudulent information.
- Is placed for unauthorized resale or commercial purposes without permission.
- Appears to be fraudulent or suspicious.
- Exceeds applicable quantity restrictions.
- Cannot be fulfilled due to product availability or operational reasons.
If we cancel or modify an order, we may contact you using the information provided during the ordering process.
Section 8 – Payment
Payments for orders placed through our website may be processed through third-party payment service providers.
By making a payment, you confirm that the payment information provided by you is accurate and that you are authorized to use the selected payment method.
We do not knowingly retain sensitive payment information beyond what is required for processing and completing transactions through applicable payment service providers.
Payment processing may be subject to the terms, conditions, and privacy policies of the relevant payment service provider.
Section 9 – Shipping and Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Estimated delivery timelines may vary depending on the delivery location, product availability, courier services, weather, holidays, logistics conditions, and other circumstances beyond our reasonable control.
A delivery estimate does not constitute a guarantee of a specific delivery date.
Customers are responsible for providing an accurate and accessible delivery address and contact number.
For further information, please refer to our Shipping Policy.
Section 10 – Returns, Replacements and Refunds
Returns, replacements, and refunds are subject to our Refund & Return Policy.
Customers should review the Refund & Return Policy before placing an order.
If you receive a damaged, defective, leaking, or incorrect product, you must follow the applicable reporting procedure and provide the requested evidence within the specified time period.
All refund and replacement requests are subject to verification and approval according to our applicable policies.
Section 11 – Third-Party Services and Tools
Our website may use third-party services, tools, payment gateways, delivery services, analytics services, or other technologies.
These third-party services may have their own terms and privacy policies.
We are not responsible for the independent operation, availability, policies, or practices of third-party services, except where otherwise required by applicable law.
Your use of a third-party service may be subject to the terms imposed by that third-party provider.
Section 12 – Third-Party Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, accuracy, security, privacy practices, products, or services.
Visiting or using third-party websites is done at your own risk.
You should review the terms and privacy policies of any third-party website before using its services or providing personal information.
Section 13 – User Reviews, Comments and Feedback
If you submit reviews, comments, suggestions, feedback, photographs, testimonials, or other content to us, you agree that the information provided is truthful and does not violate the rights of any third party.
You must not submit content that:
- Is unlawful, misleading, fraudulent, defamatory, abusive, threatening, or obscene.
- Infringes copyright, trademark, privacy, or other rights.
- Contains malicious software or harmful code.
- Impersonates another person or organization.
- Contains false or misleading information.
- Violates these Terms of Service or applicable law.
By submitting content to us, you grant Orvin Home Care permission to use, reproduce, publish, display, modify, or distribute that content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.
We reserve the right to remove or refuse any content that we consider inappropriate, unlawful, misleading, or inconsistent with these Terms.
Section 14 – Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
Section 15 – Errors, Inaccuracies and Omissions
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, offers, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct such errors, update information, change prices, modify offers, or cancel affected orders where necessary.
If an order is cancelled because of an error in product information or pricing, any payment received for the cancelled order will be handled in accordance with our applicable refund process.
We are not obligated to update all information on the website unless required by applicable law.
Section 16 – Prohibited Uses
You are prohibited from using our website or its content:
- For any unlawful purpose.
- To violate any applicable law or regulation.
- To infringe intellectual property rights.
- To submit false or misleading information.
- To impersonate another person or entity.
- To upload or transmit viruses, malware, or harmful code.
- To interfere with the security or operation of our website.
- To attempt unauthorized access to our systems or accounts.
- To collect personal information of other users without authorization.
- To use automated systems to scrape, copy, or extract website content without permission.
- To engage in fraudulent, abusive, or deceptive activities.
- To interfere with or circumvent security features of the website.
- To use our website in a manner that may damage our business, reputation, systems, or services.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
Section 17 – Intellectual Property
All content available on the Orvin Home Care website, including but not limited to:
- Logos
- Brand names
- Product names
- Product images
- Photographs
- Graphics
- Website design
- Text
- Product descriptions
- Videos
- Icons
- Software
- Website layout
is owned by or licensed to Orvin Home Care/Sree Chemicals LLP, unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, display, sell, or commercially exploit our intellectual property without prior written permission.
All trademarks, logos, and brand names remain the property of their respective owners.
Section 18 – Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be free from errors.
- Website information will always be complete or current.
- The website will be free from viruses or other harmful components.
- Products will produce identical results in every situation.
Product performance may vary depending on factors such as usage method, surface condition, concentration or dilution where applicable, storage conditions, and compliance with product instructions.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
Section 19 – Limitation of Liability
To the maximum extent permitted by applicable law, Orvin Home Care, Sree Chemicals LLP, and their respective employees, representatives, contractors, service providers, or affiliates shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of our website, products, or services, except where such liability cannot legally be excluded.
This limitation does not apply to liability that cannot be excluded or limited under applicable law.
Section 20 – Indemnification
You agree to indemnify and hold harmless Orvin Home Care, Sree Chemicals LLP, and their respective employees, representatives, contractors, service providers, and affiliates from claims, losses, liabilities, damages, or reasonable expenses arising from:
- Your violation of these Terms.
- Your unlawful use of the website.
- Your misuse of our products.
- Your violation of the rights of another person or entity.
- Any false, misleading, or unauthorized information submitted by you.
This provision applies to the extent permitted by applicable law.
Section 21 – Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.
The remaining provisions of these Terms shall continue to remain valid and enforceable.
Section 22 – Termination
These Terms remain effective unless terminated by you or by us.
We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, misused our website, or otherwise acted unlawfully.
Any obligations or liabilities incurred before termination shall continue to apply after termination where applicable.
Section 23 – Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies or notices published on our website, constitute the agreement governing your use of our website and services.
If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.
Section 24 – Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to the use of our website, products, or services shall be subject to the jurisdiction of the competent courts in Gujarat, India, unless otherwise required by applicable law.
Section 25 – Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time.
Any changes will be published on this page with an updated “Last Updated” date.
You are responsible for reviewing this page periodically.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
Section 26 – Contact Information
If you have any questions regarding these Terms of Service, please contact us using the information below:
Orvin Home Care
Sree Chemicals LLP
Nadiad, Gujarat, India
Email: orvin@info.com
Phone: +91 80717 78845
For order-related queries, please include your Order Number in your communication so that our team can assist you efficiently.
