At Orvin Home Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase our products, or otherwise interact with our services.
By using the Orvin Home Care website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
About Orvin Home Care
Orvin Home Care provides household cleaning and home-care products through our online store. Our product range may include hand wash, dishwashing liquid, floor cleaner, toilet cleaner, washing liquid, and other home-care products.
The website, products, manufacturing, sales, or distribution activities may be operated or managed by Sree Chemicals LLP and/or its authorized business partners, distributors, service providers, or related entities.
Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information necessary to provide our products and services.
Personal Information
Depending on how you interact with our website, we may collect:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping and delivery address
- City, state, country, and postal code
- Account information
- Order and purchase history
- Customer service communications
- Information you voluntarily provide to us
Payment Information
When you make a purchase through our website, your payment may be processed by an authorized third-party payment gateway or payment service provider.
Payment providers may collect and process information such as card, banking, UPI, or other payment details required to complete your transaction. We generally do not store complete payment card or banking credentials on our website servers unless required and permitted by applicable law.
Website and Device Information
When you access our website, certain technical information may automatically be collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of website visits
- Referring website or source
- General website usage information
- Cookies and similar technologies
This information helps us maintain website security, improve performance, and understand how visitors use our website.
How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including:
- Creating and managing your customer account
- Processing and fulfilling your orders
- Processing payments and transactions
- Arranging product delivery
- Sending order confirmations and updates
- Providing customer support
- Responding to questions, requests, and complaints
- Managing returns, refunds, cancellations, and exchanges
- Improving our products, website, and services
- Personalizing your shopping experience
- Detecting and preventing fraud and unauthorized activity
- Maintaining website security and functionality
- Sending promotional communications where permitted by applicable law
- Analyzing website usage and business performance
- Complying with applicable legal, tax, accounting, and regulatory requirements
- Protecting our legal rights and interests
Order and Delivery Information
When you place an order through the Orvin Home Care website, we use the information you provide to process, fulfill, and deliver your purchase.
Where necessary, we may share information such as your name, mobile number, shipping address, and order details with authorized courier companies, logistics providers, delivery partners, warehouses, and other service providers involved in fulfilling your order.
Such information is shared only to the extent reasonably necessary to provide the requested service.
Payment Information and Processing
We may use third-party payment gateways and payment service providers to securely process payments made through our website.
When you make a payment, certain payment information may be processed directly by the relevant payment service provider. The payment provider may have its own privacy policy and terms governing the collection and use of your information.
For your security, we do not request sensitive payment information through unsecured communication channels such as ordinary email, social media messages, or unofficial telephone requests.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used to:
- Maintain your shopping cart
- Keep you signed in to your account
- Remember your preferences
- Improve website performance
- Understand website traffic and usage
- Analyze marketing and advertising performance
- Provide relevant content
- Improve website security
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect some website features, including shopping cart, account, and checkout functionality.
Marketing and Promotional Communications
Where permitted by applicable law and where appropriate consent has been provided, we may use your contact information to send promotional communications about Orvin Home Care products, offers, discounts, new products, seasonal campaigns, and other relevant updates.
You may choose to stop receiving promotional communications by using the unsubscribe option included in promotional emails or by contacting us directly.
Please note that you may still receive important transactional communications, such as order confirmations, payment confirmations, shipping updates, delivery notifications, and other service-related messages necessary to manage your order or account.
How We Share Your Personal Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share necessary information with trusted service providers and business partners who help us operate our website and provide our services, including:
- Payment gateway providers
- Courier and logistics companies
- Shipping and delivery partners
- Website hosting providers
- IT and technical service providers
- Customer support providers
- Analytics and website performance providers
- Marketing and communication service providers
- Professional advisors
- Government authorities and regulatory bodies where legally required
We aim to share only the information reasonably necessary for the relevant business or service purpose.
Third-Party Services and External Links
Our website may contain links to third-party websites, payment platforms, social media platforms, advertisements, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
When you access an external website or third-party service, we recommend reviewing its privacy policy and terms before providing personal information.
Data Security and Protection
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored through our website.
Data Retention Policy
We retain personal information only for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Completing transactions and fulfilling orders
- Maintaining customer and order records
- Providing customer support
- Resolving disputes
- Preventing fraud and misuse
- Complying with legal, tax, accounting, and regulatory requirements
- Enforcing agreements and protecting our legal rights
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Your Privacy Rights
Depending on applicable law, you may have certain rights concerning your personal information.
These rights may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal information where legally permitted
- Withdrawing consent where processing is based on consent
- Opting out of certain promotional communications
- Raising a concern or complaint regarding our handling of personal information
To make a privacy-related request, please contact us using the contact information provided below.
For security purposes, we may need to verify your identity before processing certain requests.
Children’s Privacy
Our website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.
Fraud Prevention and Website Security
We may collect and process technical, account, and transaction-related information to detect, investigate, and prevent:
- Fraudulent transactions
- Unauthorized account access
- Suspicious activity
- Abuse of promotional offers
- Security threats
- Attempts to interfere with or damage our website
Where necessary, relevant information may be shared with payment processors, security providers, service providers, or appropriate authorities for fraud prevention, security, or legal purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, products and services, technology, security practices, or applicable legal and regulatory requirements.
When we make changes, the updated Privacy Policy will be published on this page along with a revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we collect, use, and protect your personal information.
Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Orvin Home Care
Operated/Manufactured by: Sree Chemicals LLP
Address: 124, Nexus-1, Uttarsanda Road, Nadiad, Gujarat, India
Phone: +91 87586 78787
Email: orvin@info.com
For privacy-related inquiries, please mention “Privacy Request” in the subject line of your email.
Consent to Our Privacy Policy
By using the Orvin Home Care website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law.
