At Orvin Home Care, we are committed to delivering quality home care and cleaning products to our customers. We carefully pack and inspect orders before dispatch. However, in rare cases, a product may be damaged during transportation or you may receive an incorrect product.
Please read the following Refund & Return Policy carefully before placing your order.
1. Damaged Products
If you receive a product that is damaged, leaking, broken, or otherwise defective at the time of delivery, please contact us as soon as possible.
To request a replacement or refund, customers must:
- Contact us within 48 hours of receiving the order.
- Provide clear photographs or videos showing the damaged product and packaging.
- Provide the order number and relevant purchase details.
- Keep the damaged product and original packaging until the issue has been reviewed.
Our team will review the evidence provided and determine whether the product was damaged during transportation or before delivery.
If the damage is verified by our team, the customer may be eligible for a replacement or refund, depending on product availability and the nature of the issue.
2. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange for the incorrect product to be returned and provide a replacement with the correct product or issue an appropriate refund.
Orvin Home Care will bear the applicable return shipping cost when the incorrect product was sent due to an error on our part.
3. Products Not Eligible for Return
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return or refund.
Returns or refunds will generally not be accepted in the following circumstances:
- The customer has changed their mind after receiving the product.
- The customer does not like the fragrance, texture, or performance of the product.
- The product has been opened, used, diluted, mixed, or tampered with.
- The product has been damaged after delivery due to improper handling or storage.
- The product has been damaged due to misuse or use contrary to the instructions provided on the product packaging.
- The customer has disposed of the product or its original packaging before the claim is reviewed.
- The return request is made after the applicable return period.
- The product is returned in a condition different from the condition in which it was delivered.
4. Product Performance and Usage
Orvin Home Care products should always be used according to the instructions and precautions mentioned on the product packaging.
Refunds or returns will not be provided simply because a customer is dissatisfied with the results when the product has been used incorrectly, diluted incorrectly, stored improperly, or used for a purpose other than the intended use mentioned on the packaging.
Results may also vary depending on the surface, level of dirt, method of application, and other conditions.
5. Return Conditions
If a return is approved by Orvin Home Care, the product must generally be returned:
- In its original condition.
- With the original packaging, wherever applicable.
- With all included items, labels, and accessories.
- Without signs of unauthorized use, tampering, or alteration.
Once the returned product is received, our team will inspect it before approving the refund or replacement.
If the returned product is found to be damaged due to customer handling, used, tampered with, or otherwise does not meet the return conditions, the refund request may be rejected.
6. Return Shipping Charges
If a return is requested for a reason that is not due to an error or damage caused by Orvin Home Care, the applicable return shipping charges may be borne by the customer.
If the return is due to an incorrect product being delivered or a verified damaged/defective product received, Orvin Home Care will arrange the appropriate resolution as applicable.
7. Refund Process
Once an approved return or damaged-product claim has been verified, the refund will be processed to the original payment method used for the order.
After confirmation of the refund, the amount will generally be processed within 7 working days. The actual time taken for the amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment gateway, or other financial institution.
8. Refund Amount
Where a refund is approved, the eligible product amount will be refunded according to the circumstances of the order and the applicable terms of this policy.
Shipping charges may not be refundable where the return is requested for reasons unrelated to an incorrect, damaged, or defective product.
9. How to Request a Return or Refund
To report a damaged product, incorrect product, or other eligible issue, please contact our customer support team with:
- Order number
- Customer name
- Contact details
- Date of delivery
- Description of the issue
- Clear photographs or video of the product and packaging
Our team will review the request and provide further instructions regarding the return, replacement, or refund.
10. Order Cancellation
Once an order has been processed or shipped, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered depending on the processing and shipping status of the order.
11. Inspection and Final Decision
All return, replacement, and refund requests are subject to verification by the Orvin Home Care team.
The decision regarding whether a product qualifies for a return, replacement, or refund will be made after reviewing the condition of the product, packaging, photographs/videos, order details, and other relevant information.
12. Contact Us
If you have any questions regarding our Refund & Return Policy or wish to report a damaged or incorrect product, please contact us through the contact details provided on our website.
Orvin Home Care
Sree Chemicals LLP
Nadiad, Gujarat, India
Email: orvin@info.com
Phone: +91 80717 78845
For any return or refund request, please mention your Order Number in the subject or message so that our team can assist you quickly.
